Besides the implementation of ENERGIS itself, there are often demands on the installation of measuring instruments, data concentrators, telemetric systems, computer network and computer hardware. System integration of various data sources and information systems belong today to common requirements of our customers although the implementation of these requirements is very demanding on the coordination of various subcontractors. However, our project managers are able to reach their goals in the quality and time required.
Operation of such information and control system as ENERGIS involves also qualified workers to administer hardware of operating system and to parameterize the application itself. In case the customer does not have these capacities or his intention is to take them out as a service from the core business, the company INSTAR is capable to deliver these services.
- Administration of workstations (HW and SW).
- Administration of database server.
- Administration of communication servers HLIX.
- Administration of computer network.
- Control changes in the structure of data sources.
- Administration of counters.
- Generation of reports.
Penetration of the Internet to business information systems enabled outhosting which allows end users to make the best of most of the functions of ENERGIS without the necessity of investing to the implementation of the system.
The company INSTAR ITS provides within this service the following
- Data center for operation of IS ENERGIS.
- Operation and administration of application.
User gets connected via standard Internet browsers following all rules for data protection.
The technical support division of INSTAR ITS is dealing with immediate implementational and operational problems the end user meets using ENERGIS.
- Installation of new IS ENERGIS versions onto the technical equipment of the end user, data conversion according to new version.
- Re-installation of IS ENERGIS according to the change of operating platform, i.e. hardware of database server, network, operating system and data conversion to a new operating background.
- Training of users and administrators of IS ENERGIS.
- Consultation of problems connected with the use of IS ENERGIS, re-configuration of IS ENERGIS parameters to meet improvement of end user’s production processes.
- Changes in configuration of IS ENERGIS according to the user’s requirements, i.e. configuration and editing of definition files when inserting new data sources or changing the parameters of data sources.
- Work such as elimination of failures of technical equipment delivered together with IS ENERGIS.